· Top of the class: Average Grade 16 up to 20
· Highest grades: Finance; Management; Logistics
ITAU BANK JAPAN INC. -------------------------------------------Tokyo, JAPAN
May/15 to Present -Sales & Strategy Analyst, Sales & Marketing Department
• Main achievements: increased departmental efficiency by compiling reports about the branches’ income tariffs performance, market players’ policies and customers’ navigation habits;
• Reduced costs by establishing an automatic procedure for tariffs’ discounts and reimbursements, creating an option via e-mail for the monthly account/investments information and unifying call centres operations;
• Improved customer satisfaction, boosting their security and convenience, by developing, planning and implementing changes in the ATMs, Phone & Internet Banking menus and Website layout and information;
Active member of the project team to provide E-mail & Internet access for the bank customers.
• Main achievements: helped the team to acquire 400.000 new customers by planning, implementing and coordinating strategic & operational actions to increase and keep active users;
• Increased effective actions and sales performance by instituting a complete monthly report with the project budget control, economic projects’ viability, market and sales evaluation, pricing & product cost structuring and forecasts scenarios;
• Coordinated a team of sales persons and the communication with costumers for income increase and complaints reduction;
• Main achievements: improved internal supplier relations and inventory control by effectively managing procurement activities after teaming with departments to establish procedures, flowcharts, metrics and accountability;
• Compiled data on how the firm’s products compare to competitors, and provided statistical analyses and reports for the firm’s corporate plan and presentations while participating in the Sales Month End and Communications Meetings;
• Involved in the Direct Mail operation of the corporate market;
a
EXTRA-CURRICULAR ACTIVITIES & ACHIEVEMENTS
• GLOBAL MARKETING GAME 2005 -------------------------Lille, FRANCE
-> Elaborated the project planning and coordinated the group that made the quantitative, qualitative and participatory research of the department’s activities and its functional, organizational and operational structures;
-> Participation in the data collection, analysis and formulation of new procedures proposals for the DER main activities;
-> Participation in consulting projects at several NGOs, developing activities in the financial, management and fund raising areas;
-> Intensive participation in the company’s organizational reform team, by planning, organizing and implementing a new structure with the Professors of EAESP/FGV and the Consulting Partners: Accenture and Trevisan Consultores;
-> Involved in training, recruiting and personal evaluations by focusing on the project performance and quality;
a
LANGUAGES & INFORMATION TECHNOLOGY
• Portuguese -----------Fluent -------------Mother Tongue
• English -----------------Fluent -------------TOEFL + IELTS + Education in English
• French ------------------Average ----------TEF - Test d' Evaluation du Francais
• Spanish ----------------Average ----------Reading + Speaking
• Japanese --------------Basic -------------Currently attending classes at Osaka ---------------------------------------------------------Municipal Learning Centre
IT: fully conversant with Word, Excel, Access, PowerPoint and Internet -----Explorer.
a
GROUPS & ASSOCIATIONS
• ASSOCIATION DES ANCIENS DE L'IESEG--------------Lille, FRANCE
